Shipping policy

At Monokol, we carefully prepare and ship each order to ensure that your items arrive safely and in the best possible condition.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During high-volume periods, promotions, or holidays, processing times may be slightly longer. In case of any significant delay, we will contact you by email.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout based on your shipping destination and the selected shipping method.

Estimated delivery times may vary depending on the destination country, courier service, customs procedures, and other factors beyond our control.

Domestic Shipping

For orders shipped within our domestic market, delivery usually takes 2–5 business days from the date of dispatch.

International Shipping

We offer international shipping to selected countries.

International delivery times may vary depending on the destination and customs procedures. Please note that any customs duties, import taxes, or local fees are the responsibility of the customer and are not included in the product price or shipping cost, unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Please allow some time for the tracking link to become active after receiving the shipping confirmation.

Incorrect Shipping Information

Please make sure that your shipping address is correct before completing your order.

Monokol is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible.

Lost or Delayed Shipments

Once an order has been handed over to the courier, delivery times are managed by the shipping carrier.

If your shipment is significantly delayed or appears to be lost, please contact us and we will do our best to assist you in opening an investigation with the courier.

Damaged Packages

If your package arrives damaged, please contact us immediately at [your email address] with your order number and photos of the damaged packaging and item.

We will review the case and assist you with the next steps.